Frequently Asked Questions
General
Do you take credit cards?
Not at this time, bank transfer is appreciated.
What areas do you cover?
Selsdon, South Croydon, Sanderstead, East Croydon, and lower addiscombe, depending on distance I may be able to cover outside this area so please send me an enquiry.
Do you work during bank holidays?
Walks for bank holidays can be arranged for an extra charge of £8 depending on availability, drop ins would come at an extra charge of £10.
Are you insured?
Yes, I am fully insured.
How do I pay?
Payments need to be done at time of booking through bank transfer.
How do I book
You can book through the enquiry form on the website, text, phone call or email.
Are you DBS checked
Yes, I am.
What qualifications and credentials do you hold?
Professional Dog Walking Certification, Modern dog Walkers Association Membership, 4 Day Practical Instructor Course, 2 Day Career As A Dog Trainer Course, 1 Day Canine Body Language, 1 Day Perfect Puppy, k9 1st Aid, Breed and Predatory Motor Patterns & Level 3 Qualification in Professional Day Care and Boarding.
Are you first aid trained?
Yes, I am and this is something I take very seriously. I renew my first aid qualification every 3 years.
When can you visit my dog or cat?
I am very flexible, please send an enquiry and lets discuss the needs of your pet.
Dog Walking
What happens if its too hot for my dog to have a walk
Dogs should not be fed just before or after exercise due to the risk of developing bloat which is a life - threatening emergency where the stomach fills with gas and twists, cutting of blood supply. I would recommend your dog is not fed too close to a walk. Experts recommend at least 1 or 2 hours between eating and exercising your dog.
Can you feed my dog before or after the walk?
In extreme heat, dogs will be offered a walk earlier in the morning when its cooler or have the option of a toilet break and a drop in visit where they could have some mental stimulation indoors such as some playtime and an enrichment activity.
Can I cancel the same day of the walk?
Cancellations for walks need to be at least 24 hours in advance and 48 hours for drop ins, full amount will be collected if cancelling outside of this time.
My dog is a bit nervous with other dogs, can I still book a walk?
For nervous dogs I would recommend a 1 to 1 walk.
Do you have a dog walker qualification?
Yes, I am a certified dog walker, a member of Modern Dog Walkers Association.
Can I meet you before the walk/drop in
Yes, for new clients a meet and greet needs to be arranged before a walk or a drop in.
How long are the walks?
The walks are between 30 minutes to 1 or 2 hours depending on your needs. This does not include pick up and drop off.
How many dogs do you take on a walk?
A maximum of 4 dogs.
Will you be taking photos on the walks?
Yes, I do but with your consent. Photos from the walk will be shared with you and also used to advertise the business.
Will you be able to walk my aggressive dog?
Unfortunately this is above my current skill set, however I am happy to suggest other dog professionals in the neighbourhood who can support you with this.
Do I need to be home?
No, you can provide me with the keys and I can provide care for your dog/cat whilst you are out.
Will my dog be off lead?
Your dog will only be off lead with your consent and after I have tested their recall and built a relationship with your dog to ensure their safety on my walks.
Do you use a tracker?
If you have consented to your dog being off lead and they have passed my recall evaluation they will have a tractive tracker on them as a precaution.
Are you equipped for any emergency that may occur on a walk?
Yes, I always bring a first aid kit on walks.
Can I book occasional walks?
Yes, I am happy to do ad - hoc walks as long as I have availability.
Do you only do walks during the day?
I can also provide walks during the evening but they come at an extra charge after 18:00
Will the dogs share a water bowl?
To avoid cross contamination dogs will be provided with individual water bowls which will get cleaned in between walks.
Dog visit
Can I book a walk and a drop in?
Yes, depending on availability, a walk and a drop in can be done back to back. This is great for dogs that may be alone whilst you are at work and need that bit of extra time and care.
How long is a standard visit?
You can book visits for either 30 minutes, 1 hour, or 2 hours.
If you need longer than that please send me an enquiry and we can discuss your dogs needs.
What exactly happens during a dog visit?
A dog visit is a chance for your dog to get a toilet break, which can be either a short walk of 5-10 minutes or a toilet break in the garden. Your dog can also be feed, given medication and I will also make sure that your dog get some playtime and cuddles if they so wish. If you have any other requirements for the dog visit I am happy to discuss this at the meet up.
Will my dog be walked, or is this just for the garden?
I often find some dogs need a little walk to get their systems going, so I am happy to give them a 5-10 minute walk instead of a toilet break in the garden if this is preferred.
Can you visit at specific times?
Yes, during the meetup/enquiry you can let me know what time you need me to visit and I will do my best to accommodate this.
Do you provide updates or photos?
Yes, after each visit you will receive photos as well as a little update regarding how the visit went.
What is your process for reactive or nervous dogs?
When you send the enquiry you can let me know the needs of your dog and if we both feel this is a good fit we will do a meet and greet were we can discuss your dogs needs in more depth.
Can you give my dog their medication during the visit?
Yes, I can. I have experience with giving medication to dogs.
Do I need to be home for the first visit?
No, this is not needed.
Cat visit
How long is a cat visit?
A cat visit lasts 30 minutes.
My cat loves attention, can I book longer visits?
Yes, just send an enquiry and we can organise this.
Can you clean the litter for my cat whilst I am away?
Yes, this will be done as part of the visit.
Dog House Sitting
Do you bring your own food, or do I need to provide it?
Dogs have sensitive stomachs and should be fed their regular food therefore this is not something I provide.
Will you perform light household tasks?
As part of the service, I can water plants and take in post.
Dog Meet and Greets
Is the Meet & Greet mandatory?
Yes, its a great chance for you to ask me as many questions as you like and for me to meet you and your dog.
How long does a meet and greet last?
Normally 20 to 30 minutes, however these meet ups will not be rushed and I will ensure you will have enough time to inform me about your dogs needs and discuss any services you may like to use.
How much does a meet and greet cost?
Initial meet and greet is free of charge however if your dog needs several to get comfortable with me these will be an extra charge.
Where will a meet and greet take place?
Normally in your home or in a public space.
What is your cancellation policy?
24 hours for dog walks and visit. House sitting will have a 3 day cancellation policy.
Will you collect my keys?
The keys should be available during the meet and greet. If you need the keys in between the meet and greet and the booking, I will invoice you £8 for the pickup of keys. The keys will normally be left in the property once the booking is complete.